We accept all major online payment methods, including credit and debit cards, UPI (such as Google Pay, PhonePe, Paytm), net banking, and popular digital wallets. All transactions are processed securely to ensure a safe and smooth shopping experience.

For local outlet deliveries, orders are typically delivered within 30 to 45 minutes depending on your distance from the outlet. For national delivery across India, shipping usually takes 2 to 4 business days for metro cities and 5 to 7 business days for non-metro locations. During festivals or high-demand periods, there might be slight delays, but we always aim to get your order to you as quickly as possible.

At Suman Papad, customer satisfaction is important to us. However, due to the perishable nature of our products like papads, we do not accept returns once an order has been delivered. If there is any issue with your order—such as damage, wrong item, or quality concerns—please contact our customer support team within 24 hours of delivery. We will do our best to resolve the issue promptly through a replacement or refund, wherever applicable.

If you receive a damaged item from Suman Papad, please contact our customer support team within 24 hours of delivery. Kindly share clear photos of the damaged product along with your order ID via email or WhatsApp. Once verified, we will offer a suitable resolution—such as a replacement or refund—as quickly as possible. Your satisfaction is our top priority.